Terms of Shipment

Shipping Terms for Digital Products

1. Scope of Application

These shipping terms apply to all contracts for the purchase and delivery of digital content concluded between you as the customer and us as the provider via our online shop. Digital content within the meaning of these terms refers to data that is not stored on a physical data carrier and is created and provided in digital form, in particular:

Presentations, market research reports, benchmarks, videos, audio files
Online seminars, digital courses or training sessions
Presentations, templates, software, and other electronic documents

2. Method of Delivery

Delivery is made exclusively in electronic form:

Immediately after successful receipt of payment, either via:
- Provision of a direct download link, or
- Access through the personal customer account in the shop area.

There is no physical shipment.

3. Fulfilment of Services and Timing

Service is considered fulfilled upon provision of the download link or access via the customer profile after successful payment.
For online seminars or booked training sessions, the service is considered rendered on the date of the respective live event.
If supplementary materials (e.g. presentations, worksheets) are provided during the event, these are considered separate digital products and are subject to the same delivery and availability terms pursuant to § 5 of these shipping terms.

4. Availability and Access Period

Access to purchased digital content is guaranteed for a period of 30 days from the date of provision.
Renewed access or re-download after expiration of this period or after account deletion is excluded.

5. Access Logging & Proof of Delivery

Successful access or download by the customer is automatically logged by the system (including IP address, timestamp).
This logging serves as proof of proper service delivery by the provider, particularly in the event of a dispute.

6. Technical Requirements & Customer Obligations

To use digital content, an internet-enabled device and, if applicable, specific software (e.g. PDF reader, up-to-date web browser, video player) are required.
It is the customer’s responsibility to ensure system compatibility before concluding the contract.
The provider assumes no liability for any usage restrictions resulting from an unsuitable system environment.

7. Customer's Obligation to Backup

After a successful download, customers are responsible for saving the content on their own systems.
The provider does not guarantee availability beyond the minimum access period.
8. Service Interruptions
Short-term access interruptions may occasionally occur due to technical reasons (e.g. server maintenance, system updates).
The provider will make reasonable efforts to restore availability promptly in such cases.
Liability for such temporary outages exists only in cases of gross negligence or intent.

9. Right of Withdrawal for Digital Content

The statutory right of withdrawal expires once:

The customer has expressly consented to the provider commencing contract fulfilment before the withdrawal period has expired (§ 356 para. 5 BGB),
And confirmed that they thereby waive their right of withdrawal.

This consent is obtained during the ordering process.

10. Special Provisions for Live Trainings & Online Seminars

Participation rights apply exclusively to the booked session. There is no entitlement to retroactive participation or access to a recording unless this is expressly included as part of the service.
If a customer fails to attend a live event, there is no entitlement to a refund unless a statutory right of withdrawal applies.
Downloads of event content are subject to the same terms as other digital products.

11. International Use & Export Control

Access to our digital content is generally available worldwide.
Any restrictions resulting from national laws, technical regulations, or internet filters are outside our area of responsibility.
The customer is solely responsible for ensuring legal access in their country of residence. Use in the USA or Singapore is excluded.

12. Liability

The provider’s liability is limited to intent and gross negligence.
For minor negligence, we are only liable for the breach of essential contractual obligations (cardinal obligations) and only for foreseeable damages.
Liability for data loss on the part of the customer is excluded unless caused by intentional or grossly negligent behavior of the provider.

13. Jurisdiction and Governing Law

Exclusively the law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
If the customer is a business entity, a legal person under public law, or a special fund under public law, the place of jurisdiction shall be the registered office of the provider.